cisco ivrs This is a topic that many people are looking for. savegooglewave.com is a channel providing useful information about learning, life, digital marketing and online courses …. it will help you have an overview and solid multi-faceted knowledge . Today, savegooglewave.com would like to introduce to you Cisco Video IVR. Following along are instructions in the video below:
“Ibr. What is video. I br id are also known as interactive voice response is is the technology that allows computers to interact with humans through the use of voice dtmf tones video. I br simply replaces audio prompts with video with such an ivr you can enhance your customers experience by offering.
Personable. Surveys product demonstrations product training. And support do it yourself have two videos and more in order to use video. I be our customers in the consumer to business model only need access to your website or mobile app or a kiosk located in one of your branch locations customers in the business to business model can use any of their video devices such as personal or room based systems.
Like dx7. E. Dx. 80.
10. Or. I x. 5000 in the enterprise.
Dmz. Typically as since expressway or remote expert mobile. Solution component will be required inside the enterprise network. The following products will typically be deployed cisco expressway control cisco.
Unified communications manager unified contact center enterprise media sense cisco box portal intelligence center jabber guest or remote. Expert. Mobile. Let s take a look at a video i br call flow with jabbar gas deployment user clicks to call from a browser mobile app or kiosk vcs expressway receives the call from the internet expressway notifies vcs control via the traversal link bcs control notifies jabber guest.
Which handles http based rope to sip conversion vcs controlled in right cucm to set up the call cucm routes the call to cvp cbp notifies unified cce of the nickel and requests instructions unified cce issues a run script command with the video id cbp runs the script that issues a transfer to the video..
The xml gateway invites media sense media sense. Negotiates video and color is connected to the video. The x amount gateway captures any color entered dtmf and sends to cbp cbp responds to unified cce. Which may issue another video transfer to agent or end the call.
Let s see how this all comes together in an example use case about product demonstrations is a cisco customer. I am browsing their website. Looking for information about their video endpoints. I notice the product demonstrations link here.
I click on that which opens. The video demonstrations portal and presents. A menu just like an audio ivr would i can navigate this menu by using the virtual keyboard. So let s select video as we are looking for more information about the video.
Endpoints come down and select endpoints of the fx..
10. Please. Press. 1.
Sx10. Mx300. So let s watch fx. Remember.
When aesthetics and functionality come into balance. The result is often magical that s the case with the cisco telepresence mx300 g2 visual communications can now be affordable deployed everywhere. It s time i tended to the nxt q4 later which takes me back to the video and point. Many i can go up and menu by selecting star again and similar to an audio ivr.
I can navigate this video..
I we are very easily very similar. But enhanced experience great in addition to enhancing the customer experience. Similar value add is offered to the administrators of video ivr solution by enabling them with detailed stats on user activity such as trends on popular demonstrations top users historical activity and last but not least what percentage of each demonstration. The colors watched before switching to another or disconnecting this last.
Bit of analytics is particularly useful for system admins to optimize user experience so in summary. Here are some of the benefits of a video. I be our solution become more personable memorable entertaining for viewers show instead of tell provide targeted training and increased reach and scale with web. ” .
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